depression held at bay momentarily by Severe Irritation

[shadesong]

I've mentioned here before that, since we moved to the new building, we get mail for the entire building... the building is the Math & Science Center, we're the Math Department, the post office does not actually look at the mail, they just send us everything with the word "math" on it.

UPS, Airborne, and FedEx also do this. But, since they deliver in person, I don't get to scribble nasty little notes and shove things back into outgoing mail....I get to deal with them firsthand. Which means that, on almost a daily basis, the following occurs:

Deliveryman arrives. Tries to get me to sign for packages. I inspect packages, pick out the two that are for us, and push the other four back over to him. He argues that they're ours. I point out the words "physics department" or suite numbers that are on totally different floors. I finally, grudgingly, takes the packages with him and departs. Daily. For over a month.

So today I get back from lunch to find five UPS packages on my desk. Three are ours. Two are not. I ask the student worker if she signed for them - no, they were delivered when she was away from the desk. I call, fed up, to get the lazy UPS guy back out here to pick up these packages. This being the last straw, UPS being the worst offender, the guy who argues with me the hardest and gives me the most exasperated looks. I'm on hold for a while. Passersby see the look on my face, the packages, and Netscape open to www.ups.com, and know *exactly* what's going on, and Chai-Fetching Sysadmin is at my side inspecting the packages, shaking his head and grinning, when I finally get a customer service rep. I explain the situation with the guy constantly trying to deliver to me instead of the intended recipient. Customer Service Guy, who has one of those voices that broadcasts, says, "Oh, I bet he's just flirting with you! You seem like a sweet girl!"

Customer Service Guy hears Chai-Fetching Sysadmin's "Ohhh shit," and says "Ummm," right before I continue in the voice of artic-cold diamond-hard steel....

I was just a *little* bit vicious.

I am *not* a sweet girl. I know I sound 8 years old on the phone. But you do not try to pacify me when I have a legitimate problem caused by your company's stupidity.

So. Not quite as down. Still not happy. (and Claris, it doesn't have to do with what you think it does, don't worry about that...)

Comments

[voltbang.livejournal.com]

Oh my. One almost feels sorry for that poor phone person. Or the driver. Or someone. Did you collect all the butts you tore off in a jar, or just let the lie where they fell?

[iroshi.livejournal.com]

One can not feel sorry for the driver, because after this much time, they should KNOW to LOOK!! UPS drivers are not stupid. They are, however, sometimes lazy. You'd think they'd get a clue that they don't get to be lazy at this office, though...

Argh!

[maida-mac.livejournal.com]

They seriously deserve the smack upside the head. I've had the same thing happen so many times at different jobs...

Hope the anger will help kick away the depression a bit more.

[mfree.livejournal.com]

Chew 'em up and spit 'em out...

[nukewolf.livejournal.com]

Sounds like it's time to call a supervisor or two.

[metaphorge.livejournal.com]

Too bad I'm not still with UPS... I would get both these guys tarred and feathered for you.

~cupcake

[shadesong.livejournal.com]

*picturing you in those brown shorts*

[metaphorge.livejournal.com]

Never actually "suited up" (I was in CSERV), but if it's a pleasant image, feel free to run with it....

[voltbang.livejournal.com]

Everyone loves a man in uniform.

Re: foxy brown shorts

[wolfieboy.livejournal.com]

Thinking about picturing you in those brown shorts and possibly out of them as well. But I'm just like that...

Re: foxy brown shorts

[metaphorge.livejournal.com]

Special delivery! ;)

[crowyhead.livejournal.com]

Good on you for letting 'em have it, especially after the "flirting" remark -- would the customer service rep say that to a guy? I don't think so. Grrrr.

[ariedana.livejournal.com]

The job of the customer service person isn't to express her opinion of the situation. It's to fix it. Grrrrr.J

Re: depression held at bay momentarily by Severe Irritation

[wolfieboy.livejournal.com]

Oh dear. I can just visualize someone holding a phone to their head and the half of their head closest to the phone has frozen and broken off.
Definitely ouch but still deserved.

[snowelf.livejournal.com]

What an idiot...I'd have ripped him a new arsehole for being so darn patronizing too. It's not his job to make silly remarks like that...now I am angry. I feel like throttling that customer service person.

[mightywombat.livejournal.com]

Yeah, my father (Environmental Studies) has ahd the same problem with the UPS dude. Mostly getting calls from people he's ordered things from saying "they couldn't find the building..." So you've probably seen his packages. There are times when violence and a good shouting argument is called for. Next time lazyfuck UPS delivery guy tries that, just rip him a new one, and then before he can call back to HQ and complain, YOU call them and say you had to rip your delivery guy a new one because he's a fucktard. Make sure you get his name and/or route name/number.

[settsimaksimin.livejournal.com]

pfft. if they can't be bothered to pay attention to the actual addressing information then they deserve to be spanked. we still have problems with intercampus mail arriving in our office for the previous department that occupied this space; they read the room number, but don't bother to check the department name as well.

[shadesong.livejournal.com]

Yeah, this is a brand new building - it's not previous-occupant stuff. They just read the name of the building and read no further....


{

[auryn29a.livejournal.com]

A few weeks ago I found a UPS package on my apartment's balcony. I have no idea how it got there. It was weather-damaged, but the item inside was cased in plastic and perfectly fine. It was something I ordered a long time ago and forgot about. I have no clue how it got up there. I can only imaging a tired UPS guy just decided to do a hook shot onto my balcony and call it a day.

Just thought I'd share.

cheering you on

[catalyxt.livejournal.com]

*breaks out the pom-poms*

Check the address ya lazy bore
Deliver there or else beware
Goooooo 'song!

Definitely inexcusable...and I can't believe the service rep said that; highly unprofessional.

Re: cheering you on

[shadesong.livejournal.com]

Oooh, are you wearing a little cheerleader outfit when you do that?

Re: cheering you on

[catalyxt.livejournal.com]

Well, now, that depends... Have you been a Very Good Girl lately? ;)

Re: cheering you on

[shadesong.livejournal.com]

*claps hands* Oh, yes! :)